It isįollowing Regions: Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore). Additional Contact Lens language support and RegionĬontact Lens now supports the following languages: English - New Zealand, English - South Africa. Redact, and how you want the redaction to appear in the transcript. When you set up Contact Lens sensitive data redaction, you can choose which entities you want to Added topic on Amazon Connect availability byįor more information, see Availability of Amazon Connect services by StartChatContact in the Amazon Connect API Reference Guide,Īmazon Connect Participant Service API Reference Guide. Rendering updates to a custom UI, customer-built interactive messages, language translationĬapabilities, and passing customer metadata to a third party bot. Amazon Connect supports JSON as a content typeīy supporting JSON as a content type, Amazon Connect provides you with a way to passĪdditional information over chat to provide rich personalized experiences. Supported browsers, see Browsers supported by Amazon Connect. Microsoft Edge Chromium supportĪmazon Connect now supports Microsoft Edge Chromium.
Timers, see Set up chat timeouts for chat participants. You may even want to automatically disconnect an agent from the chat. Sent) for a certain amount of time, you may want to consider a chat participant to be idle, and When a chat conversation between an agent and a customer has been inactive (no messages Added chat timeouts for chat participants For both APIs, added ApproximateTotalCount. Updates to GetCurrentMetricData andĪPI, added support for routing profile filter, sort criteria, and grouping by routing profiles.Īdded support for routing profiles, user hierarchy groups, and agents as filters, and next Also see the SendEvent action, andĪnd Receipt data types in the Amazon Connect Participant Service API More information, see Enable message Delivered and Read The message receipts feature allows customers to receive Messageĭelivered and Read receipts after they send a chat message. December 2022 Updates Added message receipts feature for chat messages In the Amazon Connect Participant Service API Reference Guide. RelatedContactId parameter in the GetTranscript API Also seeĪmazon Connect API Reference Guide, and see the new
To set up persistent chat experiences, provide a previousĬontact ID when calling the StartChatContact API toįor more information, see Enable persistent chat. Persistent chats enable customers to resume previousĬonversations with the context, metadata, and transcripts carried over, eliminating the need forĬustomers to repeat themselves and allowing agents to provide personalized service with access January 2023 Updates Added long lasting, persistent chat experiencesĪmazon Connect makes it easier for you to deliver long lasting, persistent chatĮxperiences for your customers. For more information, see Amazon Connect resource type reference in the AWS CloudFormation User Guide. Rest of your AWS infrastructure-in a secure, efficient, and repeatable way. You can use CloudFormation templates to manage Amazon Connect instances for associatingĪmazon Lex and Lex V2 bots, Lambda functions, security keys, and approved origins-along with the CloudFormation templates for instance management
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See How to set up S3 Object Lock for immutable call recordings. Overwritten for a fixed amount of time, or indefinitely. Recording bucket to help prevent call recordings from being deleted or You can use Amazon S3 Object Lock in combination with your call February 2023 Updates Apply S3 Object Lock for the call recordings bucket To help you keep track of the ongoing updates and improvements to Amazon Connect, we publish release
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